Refund and Cancellation Policy

1. General Refund Policy

Unless otherwise stated on the relevant product or service page, all purchases are final and non-refundable.

Because our services and resources may include immediate access to digital materials, educational content, and membership resources, we do not offer refunds for:

• Digital downloads

• Educational resources

• Interview preparation materials

• Coaching-related resources

• Membership payments

• Subscription periods that have already been billed

Please review the product or service details before completing your purchase.

2. The Training Lab Subscription

The Training Lab is a monthly, self-paced interview preparation membership.

By subscribing, you agree that:

• Your subscription is billed monthly.

• Your subscription renews automatically unless canceled.

• Your payment method will be charged at the applicable monthly rate.

• You may cancel your subscription at any time.

• Cancellation does not automatically result in a refund for the current billing period.

3. How to Cancel Your Subscription

You can cancel your Training Lab subscription through your account or subscription management area on our website.

Please follow the cancellation instructions provided through Squarespace.

If you experience difficulty canceling, contact us at:

hello@collectivegrowthcc.com

We recommend canceling before your next billing date to prevent the next automatic charge.

4. Cancellation Effective Date

When you cancel your subscription:

• Your subscription will not renew for the next billing period.

• You will generally retain access until the end of your current paid billing period.

• You will not receive a refund for the unused portion of the current billing period.

5. Failed Payments

If a payment fails, access to subscription content may be restricted or suspended.

You may need to update your payment information to restore access.

6. Exceptions

If you believe you were charged incorrectly, charged after a confirmed cancellation, or experienced a technical billing issue, contact us at hello@collectivegrowthcc.com.

We will review the issue and determine whether an adjustment is appropriate.

Nothing in this Policy limits any rights you may have under applicable consumer protection laws.

7. Policy Changes

We may update this Refund and Cancellation Policy from time to time. Changes will be posted on this page with a revised effective date.